Communication Solutions

VoIP & Dialer Services

Enterprise-grade voice infrastructure and intelligent dialing systems engineered for performance, clarity, and global reach.

99% Uptime
HD Voice
50+ Countries

Advanced VoIP Infrastructure

Secure, scalable, and cost-effective voice communication — crystal-clear quality with zero compromise on reliability across global markets.

Cloud Telephony

Fully hosted cloud phone systems — no hardware, instant global activation.

SIP Trunking

High-capacity SIP trunks with failover routing and enterprise security.

Intelligent Routing

Rule-based call routing with IVR menus, skill-based distribution & time-zone logic.

Virtual Numbers

Local, toll-free & international DIDs across 50+ countries for global presence.

GDPR Compliant

End-to-end encryption, call recording compliance and data governance built in.

Real-Time Analytics

Live dashboards, CDR reports, quality scoring and performance metrics.

Technical Specifications
Voice Codecs
SupportedG.711 · G.729 · OPUS
Latency Target< 150 ms
MOS Score4.2 +
Protocol & Security
SignallingSIP / WebRTC
EncryptionTLS / SRTP
SLA Uptime99.99 %
Infrastructure
Concurrent CallsUnlimited
FailoverAuto-Switch
Support Hours24 / 7
3× Efficiency
VICI Certified
24/7 Support

VICI Dialer Expertise

Professional VICI Dialer setup, customisation, campaign management and round-the-clock support for high-performance call centre operations.

Installation & Setup

Full VICI server provisioning, configuration, testing and handover.

Campaign Management

Inbound, outbound & blended campaigns with scripts, DNC and dispositions.

Maintenance & Support

Proactive monitoring, issue resolution and ongoing system optimisation.

Custom Development

VICI modifications, API integrations, CRM connectors and bespoke features.

Dialer Rentals

Fully managed rental plans — zero capital spend, instant deployment.

Performance Reports

Real-time call analytics, agent productivity & campaign ROI dashboards.

Dialer Modes We Support
Predictive

AI-driven call pacing to maximise agent talk time.

Preview

Agent reviews lead data before the call connects.

Progressive

One call per available agent — quality & compliance.

Auto / Robo

Automated broadcasts for surveys and campaigns.

Onboarding Process
01
Requirement Discovery

Call volume, team size, geography and infrastructure assessment.

02
Infrastructure Planning

Server sizing, redundancy planning and security architecture design.

03
Installation & Configuration

VICI or VoIP setup, carrier integration, SIP config and QA benchmarking.

04
Testing & Optimisation

Load testing, call quality verification and agent workflow walkthroughs.

05
Go-Live & Handover

Supervised launch, admin training and full documentation handover.

06
Ongoing Managed Support

24/7 monitoring, performance reviews and AMC-based maintenance.

Why Choose Dialonix
Certified Expertise

Deep mastery in VICI Dialer & enterprise VoIP with proven global deployments.

Rapid Deployment

Most implementations live within days — minimal downtime, maximum speed.

Secure by Default

Encryption, access controls and compliance frameworks at every layer.

Global Coverage

International DID numbers, multi-region routing and 24/7 timezone support.

Compliance & StandardsAll Covered
GDPR — EU / UK✓ Compliant
TCPA — USA✓ Compliant
ISO 27001✓ Aligned
Call Recording LawsRegion-Specific

Ready to Upgrade Your Voice Infrastructure?

Connect with our VoIP & Dialer specialists for a free consultation.